Widerrufsrecht
Returns are possible within 30 days of purchase:
- Items must be returned in their original condition and with all tags attached.
- The packaging must not be damaged and must be in perfect condition.
- Returned products must not show any signs of use.
Please note: If returns do not meet these conditions, we unfortunately cannot accept them. We reserve the right to refuse returns if they appear used or damaged.
Please always ensure that your return includes a tracking number. Returns without a tracking number are at your own risk and cannot be refunded in the event of loss. The customer is responsible for return shipping costs.
Once we receive your return, we'll send you a confirmation email. Your refund will be processed within a few days.
Return process:
To return an item, please contact our customer service in advance to receive a return label. This will allow us to process your return directly. You can reach us by email at info@alpenlinie.at or by phone at +41 755 730 527..
Cancel order
You can only cancel your order within 5 minutes of completing it. After that, processing begins, and cancellation is unfortunately no longer possible.
If you would like to cancel your order, please send a message to info@alpenlinie.at immediately after purchase .
Returns are always at the sender's risk; return shipping costs are not refundable.
Received the wrong item or size?
If you accidentally received the wrong item or the wrong size, we will of course send you the correct item free of charge!
refund
Refunds are usually processed within 3 to 5 business days after receipt of goods.
Adresse: Saggau 121, 8453 St. Johann im Saggautal, Styria, Austria