Frequently Asked Questions

When will I receive my order?

To offer you the best prices, Alpenlinie ships your order directly from the manufacturer or supplier. Therefore, delivery may take a little longer than usual. Order processing usually takes 1 to 3 business days. The average delivery time within Germany, Austria, Switzerland (DACH region), the USA, and the United Kingdom is 7 to 14 business days.

My order is delayed – where is it?

In most cases, delivery occurs within the expected timeframe. However, delays can occur. If your order has not arrived 3 business days after the regular delivery period, please contact us at: info@alpenlinie.at .

How much does shipping cost?

With Alpenlinie, you always benefit from free shipping – regardless of the order value.

How can I pay for my order?

At Alpenlinie, you can pay safely and conveniently with the most common payment providers in the DACH countries, the USA, and the United Kingdom:

  • PayPal
  • Visa
  • Mastercard
  • Master
  • Apple Pay
  • Google Pay
  • Shop Pay

Part of my order is missing – what now?

Due to weight restrictions, items may be shipped in separate packages. Even if you order multiple products at the same time, they may come from different suppliers. This means not all items will arrive simultaneously.

Don't worry – the remaining products usually arrive within 1 to 3 business days.

What should I do if my delivery arrives damaged?

Unfortunately, it can happen that a package is damaged during transport. Of course, you are not responsible for this. In this case, please contact our customer service immediately at info@alpenlinie.at and send us photos of the damage.

Please do not send the goods back without prior consultation and photographic evidence – only then can we help you quickly and efficiently. Our customer service team will immediately review your request and find the best solution together with you.

If you ordered the wrong product, it doesn't fit, or you simply no longer want it:

Please contact our customer service first ( info@alpenlinie.at ). We will then check how we can best assist you. If a return is necessary, you only bear the return shipping costs.

Any other questions?

✉️ - info@alpenlinie.at
📱 - +41 755 730 527‬